The following clauses regulate the access to the Website located at the Internet address www.feelthecitytours.com, and to the profiles in the social networks linked from the home page (hereinafter this Website) whose owner is Feel The City Group, with NIF 90206152, with registered office at Calle Almirante Lobo 2, 4ºizq. CP 41002 in Seville (Spain), Telephone 666 394 500, and e-mail reservas@feelthecitytours.com. And, on the other hand, the person (hereinafter the User), who accesses this Web Site.


Object.

By using this Web Site, the User expressly accepts all the legal clauses in this legal notice, the privacy policy, as well as all those particular conditions included for the use of certain services. If you do not accept any of these clauses, you must refrain from using this Website. The user who accesses this Web Site assumes the role of User, committing him/herself to comply with the clauses set forth herein, as well as with any other legal provision that may be applicable. By becoming a follower of any of Feel The City's profiles in the social networks of this Website, you agree to comply with the conditions and policies of the same. Feel The City reserves the right to modify any clause or information on this Website. Access to this Website by minors is prohibited.

Feel The City reminds Users of legal age who are in charge of minors that it shall be their sole responsibility to determine which services and contents are or are not appropriate for the latter's age, and that there are computer programs that allow for the filtering and blocking of access to certain contents and services.


Responsibility.

Feel The City is exempt from any type of responsibility derived from the information published by third parties on this Website. If the User considers that there is content on this Website that could be illegal, he or she must notify this through the contact section of this Website. Feel The City assumes no responsibility for the contents of third parties to which this Website redirects. Feel The City does not assume responsibility for the proper functioning of this Website.


Intellectual and industrial property.

All the contents of this Website are protected by intellectual and industrial property regulations. The total or partial reproduction, use, exploitation, distribution and commercialization of any content of this Website requires authorization from Feel The City. The contents outside Feel The City that may appear on this Website belong to their respective owners, being themselves responsible for any authorization to third parties.  


Jurisdiction.

These terms and conditions are written in Spanish, and are subject to Spanish legislation. In the event of any dispute arising from access to this Website, Feel The City and the User shall submit to the Courts and Tribunals of the city of Seville (Spain).


GENERAL TERMS AND/OR CONDITIONS

1.INTRODUCTION

The purpose of this document is to regulate the GENERAL TERMS AND CONDITIONS OF CONTRACTING the on-line and off-line booking services (hereinafter, and indistinctly, the services) of GRUPO FEEL THE CITY S.L. (formerly MULOCO S. C. A.), with registered office in Seville, C/Almirante Lobo n2, 4ºizq., constituted through a public deed granted before the Notary Public of the Andalusian School, Ms. Bárbara María Fabra, on June 1, 2015, and registered in the Mercantile Registry of Seville, in Volume 6034, Folio 37, entry 1 with page no. SE-105645, and C.I.F. A-28.027.944. (hereinafter, FTC), Tel. 666 394 500. The terms "You" and "User" are used here to refer to all individuals and/or entities that for any reason access www.feelthecitytours.com or use the services.

The use of these services will imply the full and unreserved acceptance, and validity, of each and every one of the General Terms and/or Conditions -which will be considered automatically incorporated into the contract signed with Feel the City Group, without the need for a written transcription of the same- contained in the latest updated version of these General Terms and/or Conditions.


2. SERVICE RESERVATION

The services booked through the web or through our physical operators are intended for the reservation of one or more tours in any of the cities where FTC operates. THE USE OF THESE SERVICES WILL IMPLY THE FULL AND UNRESERVED ACCEPTANCE, AND VALIDITY, OF EACH AND EVERY ONE OF THE GENERAL TERMS OR CONDITIONS - WHICH WILL BE CONSIDERED AUTOMATICALLY INCORPORATED INTO THE CONTRACT THAT YOU SIGN WITH FTC, WITHOUT THE NEED FOR A WRITTEN TRANSCRIPTION OF THEM - CONTAINED IN THE LATEST UPDATED VERSION OF THESE GENERAL TERMS AND/OR CONDITIONS.


Contracting procedure:

b1. Online tour booking: Once the charge (with card) corresponding to your reservation has been made, you will receive an email confirming your reservation. This email serves as proof of your reservation.

b2. Contracting a tour with a physical operator: Once you have charged (in cash or by credit card) for your reservation, you will receive a ticket per person confirming your reservation.

b3. Cancellation policy: 

  1. Cancel your reservation up to 24 HOURS before departure for a full refund

2. The tickets to the monuments, in activities where they are included, are not refundable in any case.


3. For tailor made tours, private tours and day trips, the following policy will always apply:
If you cancel at least 7 calendar days in advance, no cancellation fee will be applied.
If you cancel between 3 and 6 calendar days in advance, a 50% cancellation fee will be applied.
If you cancel within the previous 2 calendar days, a 100% cancellation fee will apply.

      4.- COVID-19, please read carefully the detail indicated in our home page and in case of doubts, contact our customer service department reservas@feelthecitytours.com

** Under no circumstances will the tour be paid for due to incidents unrelated to Feel The City Tours.

***The information relevant to schedules and meeting points is that shown on the ticket purchased during the Free Tour or on the voucher purchased through web reservation.

Feel the city tour reserves the right to cancel any tour that does not reach a minimum of 5 people.

Note: whether for customers with a web reservation or a Free Tour reservation.

To make the cancellation it is essential to send the request to the email address reservas@feelthecitytours.com


3. PROTECTION OF USERS' PERSONAL DATA BY FTC

The user of the on-line and off-line reservation services is voluntarily providing personal data (from now on Personal Data) and expressly and fully accepts without reservation that FTC will treat them in an automated manner and incorporate them into a file for the purpose of providing and offering its services, a file for which FTC is responsible and which is registered or registered with the competent authority.

Due to the characteristics of FTC's activity and services, and for the perfect development and achievement of its objectives, it is necessary to transfer personal data to third parties, including international transfers. Such transfers of personal data may be addressed to companies in the FTC Group and/or other interested third parties. The transfer of personal data to such entities has the exclusive purpose of correctly providing the services that FTC offers.

The owners of the data have the right at all times to rectify and cancel the Terms set forth in the data protection legislation. To do so, simply contact FTC at informacion@feelthecitytours.com. FTC guarantees the confidentiality of the Personal Information, although it will disclose to the competent public authorities the Personal Information and any other information in its possession or accessible through its systems and required in accordance with the legal and regulatory provisions applicable to the case. FTC users guarantee and are responsible, in all cases, for the truthfulness, accuracy, validity and authenticity of the Personal Information provided, and undertake to keep it duly updated.

FTC's services are not intended for minors, and FTC does not request or collect information about minors.

In addition, FTC may collect information through devices such as cookies or log files about its users' browsing of www.feelthecitytours.com. These devices are associated exclusively with a single user and their own personal computer. In this case, FTC will only use this information in its entirety to improve its services. FTC may share this information with its client companies, but in the same way and in any case, only in a global and statistical way.


4. CORRECT USE OF WEB SITE CONTENT BY USER

4.1 FTC declares that the industrial property rights (trademarks, commercial names, etc.) that appear on this Web site are its property and/or are legitimately exploited by virtue of agreements or licenses for use, and are duly protected by existing Industrial Property Regulations. The User is obliged to use the Web Site in a diligent, correct and lawful manner and, in particular, agrees to refrain from

(a) Deleting, circumventing or manipulating the copyright, trademarks and other data identifying the rights of FTC or its owners incorporated into the content and/or products marketed from FTC's Website, as well as the technical protection devices, fingerprints or any information mechanisms that may be contained therein.

(b) Use the content and, in particular, the information obtained from FTC's Website to send advertising, communications for direct sales purposes or for any other commercial purpose, or unsolicited messages to a number of people.

(c) Reproduce or copy, distribute, allow public access through any form of public communication, transform or modify the contents, unless you have the authorization of the owner of the corresponding rights or it is legally permitted.

(d) In general, to use the contents in a way, for purposes or effects contrary to the law, morality and generally accepted good customs or public order. FTC does not grant any license or authorization of use of any kind over its industrial and intellectual property rights or over any other property or right related to its Web Site.

Covid 19:

- If your travel plans have changed because of COVID-19, you can cancel your reservation with us by going to reservas@feelthecitytours.com and postpone it on the best date for you, this period being until December 31, 2021. 

- To receive the credit voucher, you must do nothing. You will receive a message in the next few days where we will attach a credit voucher so that you can carry out your activity on the date that best suits you throughout the year 2021.

- The COVID19 credit voucher is transferable but not refundable.

- All these new policies are subject to change depending on the evolution of the world situation in relation to COVID-19.

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